Shipping policy

Last updated: July 2026

At Luminook™, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below before placing your order.

Shipping Destinations

We currently ship to:

  • United Kingdom

We hope to expand to additional countries in the future.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Please note that orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

Country Estimated Delivery
United Kingdom 5 - 9 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

We offer free shipping on all orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take up to 48 hours to appear after your order has been dispatched.

Delays

While we strive to deliver every order on time, occasional delays may occur due to:

  • Customs clearance
  • Severe weather
  • Public holidays
  • Carrier delays
  • High order volumes

We appreciate your patience and understanding in these situations.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

Luminook™ cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and help find the best possible resolution.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by your local authorities.

These charges, if applicable, are the responsibility of the customer.

Need Help?

If you have any questions regarding your order or shipping, please contact us.

Email: hello@luminook.com

We aim to respond to all enquiries within 1–2 business days.